Help Centre
Frequently Asked Questions
How do I login as a first-time user?
1.Open the Best Price App
2. Enter Membership id or Phone no.
3. Click Continue
4. Enter 4-digit OTP
5. Click continue
6.Enter New Password
7.Retype New Password
8. Click Save password
9. Start Shopping!How do I login using OTP if I am an existing user?
1. Open BestPrice App
2. Enter membership ID or phone no
3. Click continue
4. Click on Login via OTP
5. Enter 4 - digit OTP
6. Click on continue
7. Land on homepageRelated Questions
How do I login as an existing user using my password?
1. Open the Best Price App
2. Enter Membership id or Phone no.
3. Click Continue
4. Enter Password
5. Click on continue
6. Land on homepageHow do I login if I have multiple accounts with the same phone number?
unts with the same phone number?
1. Open BestPrice App
2. Enter membership ID or phone no
3. Click continue
4. Select membership ID
5. Click continue
6. Click on Login via OTP
7. Enter 4-digit OTP
8. Click on continue
9. Land on homepageHow do I reset my password if I have forgotten it?
1. Open the BestPrice App
2. Enter phone number or membership ID
3. Click on ìForgot passwordî. You will received an OTP on your registered phone number.
4. Enter 4-digit OTP code
5. Click continue
6. Enter New Password
7. Retype New Password
8. Click Save password
9. Enter new password on login screen
10. Start shoppingHow can I see my Ledger balance?
1. Open the BestPrice App
2. Click three-line menu icon on the top left corner
3. Click on Balance
4. Ledger Balance shows Cash and Non-Cash Balance
How can I cancel my order?
1. Open the BestPrice App.
2. Click on “My Orders” on the menu on the bottom of the screen.
3. Find your order in “Open Orders”.
4. Click on the desired order.
5. Click on “Cancel order” at the bottom of the screen.
6. Select the items you wish to cancel. If you wish to cancel the entire order, select all items.
7. Click on review.
8. Review the items and click on confirm.
9. Your order will be sent to be processed for cancellation.
How can I see where my order is?
After successfully placing the order:
1. Open the BestPrice App
2. Scroll down on the homepage
3. Click on Track Order on your order card
4. Track your order screen appears
5. Check Status
OR
1. Open the BestPrice App
2. Click on “My Orders” on the bottom menu of the homepage
3. Scroll to order you want to track
4. Click on track order
5. Track your order screen appears
6. Here you can where your order is
How do I add an item to cart?
1. Find the product you want to add on the BestPrice App.
2. Click on (+) to add quantity, OR
3. Click on text field and enter the desired quantity.
4. Click on Add to cart.
5. You will receive a notification saying, “product has been successfully added to cart”.How can I re-order or place a previous order again?
1. Open the BestPrice App.
2. Click on “My orders” on the bottom menu on the homepage.
3. Click on the order that you wish to re-order.
4. Click on re-order at the bottom of the screen.
5. You will land on the cart page with all items added to cart.
6. Update the quantity for each item as per your requirements.
7. Click on checkout.
8. Click on proceed to pay.
9. Complete payment.
How can I return my order?
1. To return your order, please visit your nearest store.
2. Contact the returns counter and return your products.
3. Your refund will be processed within 7 – 10 days.
How do I access my membership account?
1. Open the BestPrice App.
2. Click on the three lines menu on the top left of the screen.
3. Click on “My Profile”.
4. Scroll down and click on “membership portal” under My Addresses.
5. You will be redirected to the BestPrice membership portal.
How can I renew my membership?
1. Open the BestPrice App.
2. Click on the three lines menu on the top left of the screen.
3. Click on “My Profile”.
4. Scroll down and click on “membership portal” under My Addresses.
5. You will be redirected to the BestPrice membership portal.
6. Login to the BestPrice membership portal.
7. Keep your updated business license handy.
8. Upload your updated business license, just like you did when you applied for the membership.
How can I apply to become a member?
1. Download the BestPrice App.
2. Open the BestPrice App.
3. Swipe through the onboarding screens.
4. Click on “Get started”.
5. Click on “Apply for membership” at the bottom of the screen.
6. You will be redirected to the BestPrice membership portal.
7. Keep your business license handy before starting the application.
8. Fill out a 3-minute form, and submit it.
9. Get your membership.
How do I return some items 33?
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How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
Related Questions
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
What is my ledger balance?
1. Your ledger balance is calculated based on the following criteria
a. All the amount you have paid to us in advance.
b. All refunds associated with offline payments.
2. The total balance reflects the total amount available in your ledger.
3. The usable balance reflects the amount you can use for a transaction after considering the cash limit for that day.
How do I pay for an order using Ledger?
1. Open the BestPrice App.
2. Add the desired items to cart.
3. Click on checkout.
4. Click on proceed to pay.
5. Select Ledger as your mode of payment.
6. Click on pay.
7. Your order will be placed.How do I pay for an order using RTGS?
1. Open the BestPrice App.
2. Add the desired items to cart.
3. Click on checkout.
4. Click on proceed to pay.
5. Select RTGS as your mode of payment.
6. Note down the bank details mentioned on the page.
7. Click on pay.
8. Your order will be confirmed but will be processed only after payment is received.
9. Complete the RTGS transfer to BestPrice.
How do I return some items 22?
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How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
Related Questions
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items 33?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
Related Questions
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I place a store pickup order?
1. Open the BestPrice App
2. Click on “Delivering to” or “Pickup from” on the top header
3. “Choose a mode” screen appears
4. Click on “Instore Pickup”
5. Click on the city dropdown and choose a city
6. A list of all the store in that city will appear
7. Choose the store from which you want to pick up your order
How do I switch from one delivery address to another?
1. Open the BestPrice App
2. Click on “Delivering to” or “Pickup from” on the top header
3. “Choose a mode” screen appears
4. Under “Doorstep Delivery”, click on the address you want to select
5. Click on Apply
How do I return some items 22?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
Related Questions
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items 33?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
Related Questions
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I check whether a product has slab pricing available?
1. Open the BestPrice App.
2. Scroll down on the homepage.
3. Look for “Slab Pricing” on the product cards.
4. Click on “Slab Pricing”.
5. A popup will appear from the bottom of the screen with all the slabs available.How do I browse categories?
1. Open the BestPrice App.
2. Click on “Categories” on the menu on the bottom of the screen.
3. You will land on the broad category page.
4. Click further to land on the sub-category page.
5. Click further to land on the sub-sub-category page.
6. Choose the relevant sub-sub-category page to land on the product listing page.Related Questions
How can I find products with offers?
1. Open the BestPrice App.
2. Click on “Offers” from the menu on the bottom of the screen.
3. You will land on a product listing page with all the products that have slab pricing available.
4. Click on the different kinds of offers on the top of the page to discover other offers.
How do I return some items 11?
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How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
Related Questions
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items 22?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
Related Questions
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items 33?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu
Related Questions
How do I return some items?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationu